Wofeng Technology GaussMind: How strong is the outbound marketing robot?

In the early days of Internet popularization, some people said, "You never know if the computer is a dog." With the development of artificial intelligence, it is hard for you to guess whether the phone is a robot. In daily life, many calls like the above are made automatically by robots. Compared with the mechanical hearing when the keys are guided before, with the iterative update of technology, the voice of outbound marketing robots is getting closer and closer to real people, and even many outbound marketing robots are recorded by real people, which is difficult to distinguish by sound.

Real-life calls are big, and multi-scene applications are effortless.

In order to create a smooth and natural dialogue experience, Wofeng Technology’s AI outbound robot team has made a number of technical adjustments to the robot’s voice:

Special interactive requirements such as interruption, silence, waiting and restatement in the process of communication are configured in a targeted manner to make the dialogue smoother.

03 intelligent noise reduction

By optimizing the ASR acoustic model in various ways, the influence of environmental background sound and channels of different devices on speech recognition in practical application scenarios can be effectively reduced, and the dialogue clarity can be improved.

The technically optimized human outbound robot can be used in various scenarios of enterprises to help enterprises reduce costs and increase efficiency:

01 Intention clue screening

The task of clue screening has the characteristics of high repeatability, high accuracy and difficult training. Wofeng Technology connects the AI outbound robot to the enterprise CRM, and transmits the clues in real time to make outbound calls to help enterprises realize the screening of potential customers. The outbound robot will configure reasonable outbound call time, outbound call strategy and outbound call technique according to the business model to ensure the clue conversion rate.

02 outgoing private domain drainage

According to different business objectives, such as live broadcast and drainage, old customers’ repurchase and promotion, new customers’ operation, etc., different outbound calls are created, carefully polished from sentence length, process connection, tone speed, timbre volume and other aspects, and recorded by real people, so as to strive for humanized user experience and promote drainage marketing.

03 great promotion activity marketing

With the emergence of pain points such as high traffic acquisition cost, low reach range and limited customer precipitation, enterprises seek new solutions. Outbound robots can make batch outbound calls for historical customers or registered members during the promotion period, record user portraits during the outbound call, preset various words, label different people and generate reports, which is convenient for accurate marketing later.

For many enterprises, satisfaction return visit is the key task to reflect their after-sales service, and business opportunities can also be tapped in this process. However, due to the large number of users, the requirements of satisfaction return visit and the difficulty of business opportunity mining speech training, enterprises create work orders through various channels (online/inbound, robot/manual), and after the work order is completed, they automatically create AI outbound call tasks through work order triggers to make a return visit, so as to ensure that user problems are properly solved.

What is the Internet of Things AIoT?

AIoT intelligent internet of things is artificial intelligence internet of things. AIoT is the abbreviation of AI Artificial Intelligence and IoT Internet of Things. It is an artificial intelligence Internet of Things that collects a large amount of data from different dimensions through the Internet of Things and stores it in the cloud. Based on big data analysis and AI and other technologies, it realizes the digitalization and intelligence of everything. Artificial intelligence is a subject that studies how computers can simulate people’s thinking processes and intelligent behaviors. It is based on bionics, the improvement of algorithm model and calculation speed, and the commonality between human neurons and computer doors (doors are the basic unit of computers). Its strength lies in its learning, reasoning, thinking, planning and other abilities, which ordinary intelligent machines can’t do.

The embedded Internet of Things needs to learn a lot, so don’t learn the wrong route and content, which will lead to a salary failure!

Share a data package for free, almost over 150g. The learning content, face classics and projects are relatively new and complete! It is estimated that it will cost at least dozens to buy some fish.

The Internet of Things refers to the real-time collection of any object or process that needs to be monitored, connected and interacted through various devices and technologies such as information sensors, radio frequency identification technology, global positioning system, infrared sensors, laser scanners, etc., and the collection of all kinds of required information such as sound, light, heat, electricity, mechanics, chemistry, biology, location, etc., and the realization of ubiquitous connection, identification and management between things and people through various types of network access. Through this definition, we can feel that this will be a huge database, and the learning process of artificial intelligence also needs a lot of data information. Obviously, this is a link between artificial intelligence and the Internet of Things, which can link them together and play a greater role.

In short, the Internet of Things (IoT) uses terminals with different protocols to carry out information interaction and intelligent processing through a certain agreed protocol, while artificial intelligence can keep learning and become more and more intelligent with data. If artificial intelligence is software, it needs the Internet of Things as a carrier, and if it is hardware, it needs artificial intelligence to drive it. Therefore, we can also regard the Internet of Things as a carrier of artificial intelligence.

The Internet of Things is an important part of the new generation of information technology. The English name is "The Internet of things". Therefore, as the name implies, "the Internet of Things is the Internet of Things". This has two meanings. First, the core and foundation of the Internet of Things is still the Internet, which is the expansion and expansion network based on the Internet. Secondly, its clients expand and expand between any goods, and exchange and communicate information.

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Chen Gen: the big country competition, competition management

Wen | Chen Gen

In the era of a large change in the past 100 years, artificial intelligence serves as the core technology of the new round of technology revolution and the industry revolution. For the importance of global development, artificial intelligence technology determines that the international leadership of the big country is almost one inevitable. However, the uncertainty of artificial intelligence development has also exacerbated the difficulty of technical risk management, bringing new challenges for global governance.

First, the high productivity of artificial intelligence also means high fortification.Wealth accumulation and speed and international strength contrast will have a more obvious partial wild, that is, the rich country is rich, the strong country is more strong, and the poor country is the stronger, the weak country weakens, resulting in more wealth unevenness and unfair Incorrectization, more conflict with conflict and conflict and terrorism, this is a greater uncertainty and governance of global governance.

Second, artificially intelligent high execution also means high destructive power.If the new weapons and network viruses, there is an endless body condition that has the human body conditions and the unknown tired action, which will bring benefits to the implementation tasks of various countries, but may also be used by some forces, thus giving international Society has brought serious safety hazards, and may even bring disasters to the entire human society.

Finally, the high intelligence of artificial intelligence also means high political. Advanced artificial intelligence gives the technical owner’s outstanding additional advantages, robotic industry, gene sequencing, automatic driving, intelligent finance, smart city, big data processing, natural language processing, image identification, intelligent military system and other artificial intelligence, Change the country’s core competitiveness and economic and social and industrial structure, thereby changing the power structure in many fields.

Because of this, as a big country as the development and application of artificial intelligence, China and the United States play an extremely important role in artificial intelligence, and both parties have unique advantages that other countries cannot copy.How to prevent or reduce artificial intelligence technological advances on the negative impact of global sustainable development and strategic stability requires the work of China and the United States.

In fact, competition in the field of artificial intelligence is not an absolute zero and game, and there is a cooperative development and mutual benefit between parties. China is relatively leading in experimental research and results, and the United States is more leading in basic research and cutting-edge technology exploration. There is a broad cooperative space in both parties.

To this end, China and the United States should be in-depth thinking, work together to launch a formal dialogue on the application of artificial intelligence in safety and economic sectors.Promote the transparency of artificial intelligence research and development, driving its beneficial results to achieve reasonable allocation in a global scale, to minimize the competitive situation that may lead to catastrophic conflicts, and promote the formation of reasonable, benign competition and cooperative relations.

As Kissinger said, China and the United States are the most capable of impacting world progress and peace in technology, political experience and history, and solving the important issues in both parties in cooperation will be China and the United States. Common responsibility for peace and progress.